Customer Support Specialist

Zohorecruit; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Legal benefits

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

Cantata Health Solutions, LLC is a remote-first employer looking for a Customer Support Specialist to be the friendly, patient first point of contact for application support requests. You’ll gather information, document issues, and escalate when needed to ensure timely, courteous resolutions.

You will expand product knowledge, troubleshoot effectively, and maintain service-request records with a detail-oriented approach while collaborating with teammates and contributing to a positive customer

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3 years of customer-service experience; healthcare IT experience a plus.
• Strong troubleshooting and ability to follow/participate in technical discussions.
• Excellent interpersonal, team-building, and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to incoming calls, emails, and online requests for basic application support.
• Gather information, document issues, and triage requests for prompt resolution.
• Triaging and diagnosing customer issues using established procedures and scripts.
• Explain solutions in a clear, patient, and professional manner.
• Maintain documentation and track service requests in the tools.
• Participate in team meetings and training; follow supervisor guidance.

Skills

Customer service

Troubleshooting

Technical discussions

Interpersonal skills

Time management

Teamwork

Education

Associate degree in CS/IT or related field

Tools

IT certifications

Job description

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

Job Description

This is a remote position.

The Customer Support Specialist is the friendly, patient, and detail-oriented first point of contact for all incoming application support requests. In this role, you’ll provide prompt, courteous assistance to end-users, ensuring every interaction is handled with professionalism and care. You’ll follow established procedures to gather information, document issues, and resolve or elevate requests as needed—all while maintaining a steady, reliable approach.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to the following:

• Respond toand provide friendly, patient, and professional customer service for allincoming calls, emails, and online requests for basic application support or technical assistanceina timelyand courteous manner.
  
• Gather essential information neededby the Support Services Specialistto accurately triage and troubleshoot customer inquiries.
  
• Document, assign,and track service requests accurately using support tools and systems.
  
• Develop a working knowledge and growingproficiencyin the application,leveragingits features to accurately diagnose and resolve customer issues.
  
• Alwaysmaintaina high levelof customer service and professionalism.
  
• Participate in team meetings and training sessions asrequired.
  
• Other duties as assigned by supervisor.
  

Advanced Duties and Responsibilities

• Providestep-by-step guidance using provided documentation or scripts to help end-users resolve common issues.
  
• Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues.
  

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent.
  
• 3years’work experience ina customerservice-orientedrole.
  
• Strong troubleshooting skills.
  
• Has the demonstrated ability to follow andparticipatein technical discussions; technically savvy.
  
• Strong interpersonal and team building skills.
  
• Effective organization and time management skills.
  
• Ability to work independently and within a team environment.
  

Preferred Qualifications

• Associate’s degree in computer science,computerprogramming,computerinformation systems, or databaseadministration, or closely related field.
  
• Certifications in theITfield is highly preferred.
  
• 5 years professional work experience in application or technical support.
  
• Professional work experience in healthcare industry, medical billing, or accountinghighly preferred.
  
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
  

Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

We offer medical, dental, and vision insurance; 40l(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Schedule: Monday - Friday, 40 hours per week, occasional weekend hours

We are not able to offer visa sponsorships at this time.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.