Remote EHR & Data Support Technician

Housing Works; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Tuition reimbursement

Educational benefit

Job summary

Housing Works is seeking a Data Informatics Support Technician to provide both remote and on-site support for EHR applications across multiple clinics in the New York City area. The role involves troubleshooting, testing equipment, maintaining inventories, and creating training materials, collaborating with vendors and internal teams to resolve issues. Candidates should have healthcare IT experience and strong communication skills.

Qualifications

• 2–3 years of experience in application, technical, data, or help desk support.
• Healthcare or clinical setting experience preferred.
• CompTIA A+, Network+, or Security+ certifications preferred.
• Ability to travel to clinic locations in the New York City area.
• Strong written and verbal communication skills.

Responsibilities

• Provide day-to-day technical and functional support for EHR applications (eClinicalWorks, eICare, AIRS, eSHARE).
• Respond to support requests involving system access, errors, and data discrepancies.
• Investigate issues, document findings, and coordinate resolutions with vendors or internal teams.
• Create training materials and user guides; maintain documentation in ticketing system.
• Provide on-site technical support and manage equipment inventory across clinic locations.

Skills

Customer service

Technical troubleshooting

Documentation

Communication skills

Travel to clinics

Education

Degree in IT/Health informatics

Tools

Windows

iPads

Remote management tools

Networking basics

Job description

Housing Works is seeking a Data Informatics Support Technician to provide both remote and on-site support for EHR applications across multiple clinics in the New York City area. The role involves troubleshooting, testing equipment, maintaining inventories, and creating training materials, collaborating with vendors and internal teams to resolve issues. Candidates should have healthcare IT experience and strong communication skills.