Data Informatics Support Technician

HOUSING WORKS INC; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works provides remote and on-site support to clinical staff for electronic health record applications used across the organization. The technician handles tickets, troubleshoots hardware and software, and collaborates with vendors and internal teams to resolve issues.

The role requires experience with EHR systems, strong communication, and the ability to travel to clinic locations in the New York City area. A healthcare setting background is preferred.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s preferred in IT/health informatics/CS/healthcare administration.
• CompTIA certification (A+/Network+/Security+) preferred.
• 2–3 years of support experience in healthcare or clinical settings.

Responsibilities

• Provide day-to-day technical and functional support for EHR applications (eClinicalWorks, eICare, AIRS, eSHARE, etc.).
• Respond to access, errors, workflow questions, and data discrepancies.
• Investigate issues, document findings, and coordinate resolutions with vendors/IT teams.
• Create training materials and guides; maintain user accounts and permissions.
• Offer on-site and remote support and manage equipment inventory across clinics.

Skills

Technical support

EHR knowledge

Communication skills

Education

Associate or Bachelor’s degree in IT/health informatics/CS/healthcare administration

Tools

Windows OS

iPads

Remote management tools

Hardware troubleshooting

Software troubleshooting

Basic networking

Job description

• Pay or shift range: $60,000 USD to $70,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $60,000 - $70,000 yearly commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Data Informatics Support Technician provides remote and on-site support to clinical staff for the electronic health record applications used by Housing Works. The technician primarily responds to requests submitted through the organization’s ticketing system and participates in a weekly rotation at clinic locations. Responsibilities include troubleshooting application, hardware, and software issues; testing equipment and system functionality; maintaining inventory records; and creating technical documentation, training materials, and support guides. The technician also collaborates with internal departments and external vendors to investigate and resolve identified issues.

Responsibilities:

Application and User Support

• Provide day-to-day technical and functional support for EHR applications, including eClinicalWorks, eICare, AIRS, eSHARE, and other assigned systems.
• Respond to support requests involving system access, application errors, workflow questions, account permissions, and data discrepancies.
• Investigate reported issues, document findings, determine appropriate resolutions, and elevate complex problems to vendors or internal technical teams.
• Communicate system issues, outages, workarounds, maintenance activities, and resolutions clearly to affected users.
• Assist staff with navigating applications and following established system workflows.
• Track support requests through the organization’s ticketing system and maintain accurate documentation of actions taken.
• Provide on-site technical support and manage equipment inventory across multiple clinic locations.
• Create and maintain training materials, including guides, videos, procedures, and workflow documentation.
• Manage user accounts, roles, permissions, locations, and access settings across supported applications.

Other functions that may be required with this position include:

• Perform special projects assigned by the supervisor
• Participate in advocacy efforts and direct actions addressing the interconnected crises of homelessness and HIV/AIDS.

Requirements:

• High school diploma or equivalent required. An Associate or Bachelor’s degree in information technology, health informatics, computer science, healthcare administration, or a related field is preferred. Equivalent relevant experience may be considered.
• CompTIA certification, such as A+, Network+, or Security+, is preferred.
• At least 2-3 years of experience providing application, technical, data, or help desk support, preferably in a healthcare or clinical setting.
• Ability to identify and analyze trends affecting clinical staff and supported applications.
• Strong written and verbal communication skills.
• Ability to manage multiple requests and prioritize work based on urgency and organizational impact.
• Ability to handle confidential information responsibly and comply with applicable privacy and security requirements.
• Ability to travel to clinic locations throughout the New York City area.
• Working knowledge of Windows based computers, iPads, remote management tools, hardware, software, and basic network troubleshooting.
• Experience supporting and training users in person and remotely.

The following additional competencies are viewed as important to success in this position:

• Clear verbal and written communication, tailored to different staff needs and levels of technical experience.
• Strong interpersonal, customer service, and organizational skills.
• Ability to work independently and collaborate effectively across departments.
• Commitment to a harm reduction approach when working with underserved populations.

Additional Skill Requirements:

• Travel to other Housing Works locations by public transportation several times per week.
• Ability to sit and work at a computer or participate in meetings for extended periods.
• Ability to transport and set up standard computer equipment at clinic locations.

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.