Healthcare IT Field Technician (Remote Support)

UnityBPO; Albuquerque (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A Health IT service provider in Albuquerque seeks dedicated technical support personnel to improve client interactions and troubleshoot various computer issues. Ideal candidates will have strong communication skills and at least one year of experience in PC support. Duties include assisting clinicians, resolving customer inquiries, and documenting service actions. This role is pivotal in enhancing customer satisfaction and requires a flexible work approach. Join a respected team committed to transforming healthcare delivery.

Qualifications

• At least one year experience supporting, troubleshooting and repairing PCs.
• Working knowledge of PC operations, hardware, software, and network settings.
• Knowledge of medical-based terms is an advantage.

Responsibilities

• Create exceptional customer service experiences.
• Resolve technical P.C. software and hardware problems.
• Provide troubleshooting assistance to clinical staff.
• Use remote assistance tools for diagnosing customer issues.
• Document required information into the ticketing system.
• Proactively identify opportunities for improvement.

Skills

Excellent verbal and written communication skills

Analytical skills with high degree of accuracy

Ability to work independently and proactively

Flexibility to work off schedule

Education

High School diploma or G.E.D., CompTIA A+ certification preferred

Tools

Microsoft Office

VPN

Windows 10

Job description

A Health IT service provider in Albuquerque seeks dedicated technical support personnel to improve client interactions and troubleshoot various computer issues. Ideal candidates will have strong communication skills and at least one year of experience in PC support. Duties include assisting clinicians, resolving customer inquiries, and documenting service actions. This role is pivotal in enhancing customer satisfaction and requires a flexible work approach. Join a respected team committed to transforming healthcare delivery.