Informatics Support Specialist

Community Healthcare Network; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Growth and development

Supportive team culture

Comprehensive benefits: health, dental

Vision insurance

Job summary

Community Health Network is a not-for-profit organization delivering primary and behavioral health services to New Yorkers through a network of 14 health centers across the five boroughs. This role provides essential support for the clinical and ancillary teams to introduce, integrate and use health information technology, including the electronic health record and related systems.

You will handle application support, workflow integration, training, troubleshooting and consulting on related

Qualifications

• Three years related experience including health care-related application support.
• Experience using and supporting eClinicalWorks or another EHR strongly preferred.
• High School Diploma or equivalent required.

Responsibilities

• Provides end-user support to promote effective process design, development, and implementation with the organization’s use of Electronic Medical Record including other related system implementations and upgrades.
• Triages high volume of support requests and resolves in a timely fashion.
• Collaborates effectively with end-users and IT staff to solve application and workflow issues.
• Provides troubleshooting and coordinates resolution of technical problems and information technology issues related to the electronic medical record.
• Acts as liaison between end-user and vendors.
• Identifies new processes, system functionality, system changes, and enhancements to support clinical information, provide optimum productivity, and increase compliance with quality indicators.
• Provides training for new hires.
• Provides training for end-users on all levels to develop and facilitate the learning of applications.
• Assists with implementation of new and improved workflows and processes.
• Ensures that new or modified clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA and Joint Commission.
• Manages projects as assigned to meet deadlines and organization requirements.
• Completes activities associated with system updates, upgrades, and conversions.
• Actively participates in meetings and committees as approved or assigned by supervisor.

Skills

End-user support

Workflow integration

Training

Troubleshooting

Education

High School Diploma

Tools

eClinicalWorks

Electronic Health Record (EHR)

Job description

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment‑free, high‑quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

• Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

Provides support for the clinical and ancillary service teams to facilitate the introduction, acceptance, integration and use of health information technology, including but not limited to the electronic health record and related systems. Provides application support, workflow integration, training, troubleshooting, and consulting on related applications.

Duties and Responsibilities

• Provides end‑user support to promote effective process design, development, and implementation with the organization’s use of Electronic Medical Record including other related system implementations and upgrades.
• Triages high volume of support requests and resolves in a timely fashion.
• Collaborates effectively with end-users and IT staff to solve application and workflow issues.
• Provides troubleshooting and coordinates resolution of technical problems and information technology issues related to the electronic medical record.
• Acts as liaison between end-user and vendors.
• Identifies new processes, system functionality, system changes, and enhancements to support clinical information, provide optimum productivity, and increase compliance with quality indicators.
• Provides training for new hires.
• Provides training for end-users on all levels to develop and facilitate the learning of applications.
• Assists with implementation of new and improved workflows and processes.
• Ensures that new or modified clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA and Joint Commission.
• Manages projects as assigned to meet deadlines and organization requirements.
• Completes activities associated with system updates, upgrades, and conversions.
• Actively participates in meetings and committees as approved or assigned by supervisor.

Education & Experience

• High School Diploma
• Previous experience in outpatient clinic preferred
• Three years related experience including Health Care-related application support
• Experience using and supporting eClinicalWorks or another EHR strongly preferred