Remote K-12 Product Information & Sales Support

Mcgraw Hill; Columbus (OH); Remote; USD 37,000 - 47,000; Full time

Job summary

McGraw Hill is seeking a Product Information Center Representative to support K-12 sales by serving as a central contact for complex product questions. This role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, and collaborates with product, marketing, and support teams to deliver accurate responses.

This remote position is open to applicants authorized to work for any employer within the United States and involves creating and

Qualifications

• Experience with educational products and sales support.
• Proven ability to meet service level expectations in fast-paced environments.
• Strong analytical, research, and problem-solving abilities.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Answer inquiries by Sales Representatives, Curriculum Specialists, and customer support teams.
• Identify, troubleshoot, and solve product related issues with high urgency.
• Use online tools, print resources and a network of experts to resolve product questions.
• Work with Product Marketing and Academic Design to transfer product knowledge.
• Create and maintain sales tools to assist with product demonstrations, trainings and placing orders.

Skills

Analytical skills

Research skills

Problem-solving

Tools

Microsoft Word

Excel

Job description

McGraw Hill is seeking a Product Information Center Representative to support K-12 sales by serving as a central contact for complex product questions. This role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, and collaborates with product, marketing, and support teams to deliver accurate responses.

This remote position is open to applicants authorized to work for any employer within the United States and involves creating and