Remote EdTech Customer Success Manager – Renewal & Growth

edsights; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Paid parental leave

401k matching

Health and wellness benefits

Job summary

EdSights is hiring a Customer Success Manager to enhance relationships with college and university partners. This role involves managing renewals, analyzing partner data, and collaborating with teams to ensure partner success. Successful candidates will have a keen interest in education and a proven track record in B2B SaaS customer success.

The position is fully remote, offering flexibility with occasional travel for partner visits.

Join EdSights to make a meaningful impact in higher education while enjoying competitive benefits and a supportive team culture.

Qualifications

• 3+ years of experience in customer success or account management in B2B SaaS, ideally in EdTech.
• Demonstrated track record of renewals and expansion within a book of business.
• Strong relationship-building skills with senior stakeholders.

Responsibilities

• Serve as primary contact for college and university partners.
• Lead partner check-ins and renewal conversations.
• Analyze partner data to identify trends and provide actionable insights.

Skills

Customer success management

Relationship building

Data analysis

Communication skills

Organizational skills

Education

Bachelor's degree

Job description

EdSights is hiring a Customer Success Manager to enhance relationships with college and university partners. This role involves managing renewals, analyzing partner data, and collaborating with teams to ensure partner success. Successful candidates will have a keen interest in education and a proven track record in B2B SaaS customer success.

The position is fully remote, offering flexibility with occasional travel for partner visits.

Join EdSights to make a meaningful impact in higher education while enjoying competitive benefits and a supportive team culture.