Remote Customer Success Manager — EdTech Growth & Renewals

EdSights; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly

Unlimited PTO

Parental leave

Apple hardware

401k matching

Health & wellness benefits

Competitive compensation

Job summary

EdSights is hiring a Customer Success Manager to lead a portfolio of college and university partners across the United States. You will drive renewals, expansions, and value realization while collaborating with Sales, Product, and Marketing.

This remote role reports to the Customer Success Director and may require occasional travel. We seek a SaaS CSM with a proven track record of owning renewals and expansions, strong relationship-building skills, and a passion for education.

Qualifications

• 3+ years in customer success or account management in B2B SaaS
• Proven track record of renewals and expansions with measurable impact
• Strong commercial instincts for discovery, revenue protection and expansion
• Excellent relationship-building skills with senior stakeholders
• Excellent written, verbal and presentation communication
• Comfort working with data and translating insights into narratives
• High organizational skills to manage multiple accounts and cycles
• Proactive, ownership-oriented mindset

Responsibilities

• Own an assigned portfolio of college/university partners, building deep relationships with key stakeholders
• Lead partner check-ins, business reviews, and renewal conversations
• Travel to partner campuses (~1 visit/quarter) to support long-term success
• Manage full renewal cycle and negotiation
• Identify and close expansion opportunities with Sales support
• Maintain renewal forecasts and pipeline visibility
• Drive product adoption and align usage with institutional goals
• Create partner-facing messaging and best-practice usage
• Translate partner data into actionable recommendations and ROI

Skills

Customer success

Account management

Relationship building

Communication

Data analysis

Organizational skills

Proactive ownership

Education passion

Job description

EdSights is hiring a Customer Success Manager to lead a portfolio of college and university partners across the United States. You will drive renewals, expansions, and value realization while collaborating with Sales, Product, and Marketing.

This remote role reports to the Customer Success Director and may require occasional travel. We seek a SaaS CSM with a proven track record of owning renewals and expansions, strong relationship-building skills, and a passion for education.