Remote CSM: EdTech Growth & Renewals

Mcgraw Hill; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

McGraw Hill is seeking a driven Customer Success Manager (CSM) for the K-12 division to manage and grow a portfolio of educational clients, with a strong emphasis on renewals and retention. This role combines relationship management with proactive revenue generation, acting as a trusted advisor and strategic revenue owner.

This is a remote position with travel; candidates must reside in the United States and be eligible to work for any employer.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment.
• Bachelor's Degree in Education.
• Proven track record of owning or contributing to renewals, retention, or revenue targets.
• Strong background in sales, including negotiation, objection handling, and closing.
• Experience managing contract renewals and pricing conversations.

Responsibilities

• Own the full renewal lifecycle, including forecasting, pricing strategy, and contract execution.
• Consistently achieve or exceed renewal and retention targets.
• Lead renewal conversations with confidence, clearly articulating value and ROI.
• Drive multi-year agreements and minimize churn through proactive account management.
• Identify upsell and cross-sell opportunities within existing accounts.
• Build and manage a pipeline of renewal opportunities within your customer base.
• Partner with Sales when appropriate to maximize account revenue.
• Serve as the primary point of contact for assigned customers.
• Build executive-level relationships that support renewal and long-term retention.
• Conduct regular business reviews focused on outcomes, value realization, and future growth.
• Monitor engagement and proactively address risks to retention.
• Provide strategic guidance aligned to customer goals.

Skills

Account Management

Sales Experience

Renewals

Churn Reduction

Education

Bachelor's Degree in Education

Tools

Salesforce

Job description

McGraw Hill is seeking a driven Customer Success Manager (CSM) for the K-12 division to manage and grow a portfolio of educational clients, with a strong emphasis on renewals and retention. This role combines relationship management with proactive revenue generation, acting as a trusted advisor and strategic revenue owner.

This is a remote position with travel; candidates must reside in the United States and be eligible to work for any employer.