Remote EdTech Product Ops Specialist

Pansophic Learning; Tysons (VA); Remote; USD 50,000 - 55,000; Full time

Job summary

Pansophic Learning is seeking a Product Operations Support Specialist to help manage tools and systems for teaching and learning across our schools. You will handle second-level support for curriculum tools, LMS, Clever, SIS, and internal platforms, following initial triage by the helpdesk.

The role emphasizes organization, clear communication, problem solving, and a desire to grow in ed-tech operations. You will collaborate with the Product Operations Manager and vendor teams to streamline

Qualifications

• 1-3 years of professional experience in support, operations, or coordination.
• Experience working in K-12 education.
• Strong written and verbal communication skills.
• Highly organized with multitasking across tools, tickets, and vendors.
• Comfortable learning new software quickly.
• Experience with Zendesk or Jira is preferred.

Responsibilities

• Pick up escalated Zendesk tickets after initial triage and resolve issues across curriculum tools and SIS.
• Escalate unresolved issues and track them to resolution with the appropriate team or vendor.
• Serve as a resource for helpdesk guidance and maintain vendor communications.
• Coordinate vendor onboarding and schedule/vendor meetings with agendas.
• Create and maintain documentation for tools, processes, and issue resolutions.
• Support the training team with logistics, materials, and scheduling for tool rollouts.
• Provide second-level cross-functional support across Curriculum, LMS, SIS, and internal tech.
• Partner with Product Operations for process improvements.

Skills

1-3 years exp

K-12 education exp

Strong communication

Highly organized

Quickly learn new tools

Remote work capable

Tools

Zendesk

Jira

Job description

Pansophic Learning is seeking a Product Operations Support Specialist to help manage tools and systems for teaching and learning across our schools. You will handle second-level support for curriculum tools, LMS, Clever, SIS, and internal platforms, following initial triage by the helpdesk.

The role emphasizes organization, clear communication, problem solving, and a desire to grow in ed-tech operations. You will collaborate with the Product Operations Manager and vendor teams to streamline