Remote EdTech Product Operations Specialist

Pansophic Learning; United States; Remote; USD 50,000 - 55,000; Full time

Job summary

Pansophic Learning is seeking a Product Operations Support Specialist to provide second-level support and coordination across our ed-tech stack, including LMS, Clever, SIS, and internal platforms. You will triage tickets after helpdesk, guide users, and help optimize tools and processes.

You’ll work remotely across the US, partnering with the Product Operations Manager to improve workflows, create documentation, and support training logistics for tool rollouts and ongoing adoption.

Qualifications

• 1-3 years of professional experience in a support, operations, or coordination role.
• ,

Responsibilities

• Handle second-level support for curriculum tools, LMS, Clever, SIS, and internal systems.

Skills

Written and verbal communication

Organized and detail-oriented

Remote work capability

Ticketing systems experience

Tools

Zendesk

Jira

Job description

Pansophic Learning is seeking a Product Operations Support Specialist to provide second-level support and coordination across our ed-tech stack, including LMS, Clever, SIS, and internal platforms. You will triage tickets after helpdesk, guide users, and help optimize tools and processes.

You’ll work remotely across the US, partnering with the Product Operations Manager to improve workflows, create documentation, and support training logistics for tool rollouts and ongoing adoption.