Remote EdTech Product Support Specialist

Talentify; Portland (OR); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

PTO 15 days

Volunteer time off

Education stipend $1,200/year

Books stipend $240/year

Charitable matching $1,200/year

Home office furnishing $400

Job summary

Membean is seeking a Product Support Specialist to help teachers troubleshoot technical issues and implement our vocabulary platform. You’ll build product expertise, communicate clearly, and support a growing EdTech team.

Working remotely, you’ll handle inquiries via email and Zoom, document solutions in FreshDesk, collaborate with Sales, Success, and Product, and contribute to maintenance of the knowledge base and webinars.

Qualifications

• Proven proficiency with web applications, productivity tools, and basic technical knowledge.
• Strong analytical and problem-solving skills.
• Experience troubleshooting technical product issues.
• Demonstrated ability to communicate effectively across various channels (email, Slack, Zoom, phone).
• Comfort with changing priorities and remote work environment.

Responsibilities

• Respond promptly and professionally to support inquiries via email, phone, and Zoom.
• Troubleshoot technical issues and document causes and solutions for internal reference.
• Manage support inquiries through FreshDesk and collaborate with team members as needed.
• Assist in maintaining the knowledge base for accuracy and clarity.
• Collaborate with Sales, Success, and Product to ensure a seamless customer experience.
• Share feedback from teachers to drive product and process improvements.

Skills

Web applications

Analytical thinking

Troubleshooting

Effective communication

Remote collaboration

Teaching experience (tech)

SaaS customer support

Data analysis

Tools

FreshDesk

Zoom

Slack

CRM tools

Job description

Membean is seeking a Product Support Specialist to help teachers troubleshoot technical issues and implement our vocabulary platform. You’ll build product expertise, communicate clearly, and support a growing EdTech team.

Working remotely, you’ll handle inquiries via email and Zoom, document solutions in FreshDesk, collaborate with Sales, Success, and Product, and contribute to maintenance of the knowledge base and webinars.