Remote-First Product Ops Support Specialist

Pansophic Learning; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off

10 paid holidays annually

Job summary

Pansophic Learning is seeking a detail‑oriented support specialist to provide second‑level assistance for curriculum and education technology tools. You will resolve escalated tickets related to LMS, Clever, and SIS and collaborate with Product Operations to improve processes.

The role includes coordinating vendor communications and onboarding activities, ensuring smooth operations and timely resolutions in a remote‑first environment. A 1–3 year background in support or operations is expected.

Qualifications

• 1-3 years in support, operations, or coordination.
• Familiarity with Zendesk, Jira, or similar ticketing systems.
• Medical, dental and vision insurance plus 401(k).
• Paid time off and 10 paid holidays annually.

Responsibilities

• Provide second-level support for curriculum and education technology tools.
• Partner with the Product Operations team on process improvements.
• Resolve escalated tickets for Learning Management Systems, Clever, and SIS.
• Coordinate vendor communications and onboarding.

Skills

Customer support

Tools

Zendesk

Jira

Job description

Pansophic Learning is seeking a detail‑oriented support specialist to provide second‑level assistance for curriculum and education technology tools. You will resolve escalated tickets related to LMS, Clever, and SIS and collaborate with Product Operations to improve processes.

The role includes coordinating vendor communications and onboarding activities, ensuring smooth operations and timely resolutions in a remote‑first environment. A 1–3 year background in support or operations is expected.