Education Tech Field Operations Leader

Pansophic Learning; Parma (OH); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

10 paid holidays annually

Paid Time Off

Multiple health plan options

Job summary

Pansophic Learning in Parma, OH seeks a Field Engineering Manager to lead the field technician ecosystem across school sites, ensuring brand-aligned service and excellent technology integration. You will supervise internal staff and external partners to deliver consistent, reliable support for the educational environment.

The role blends technical operations with brand stewardship, overseeing site inspections, equipment readiness, and service quality, while advising IT leadership on planning and

Qualifications

• Associate degree or equivalent work experience in CS or related field.
• Experience in educational or school environments preferred.
• Strong interpersonal and communication skills; able to reinforce technical and brand standards.
• Experience managing technical staff and partner vendors.
• Willingness to travel up to 25% and lift 50 lbs.

Responsibilities

• Lead brand and site standards across school sites.
• Oversee field technicians and external partners.
• Inspect sites and ensure equipment readiness and user experience.
• Provide strategic feedback for equipment lifecycle planning.
• Maintain documentation and use ticketing systems.

Skills

Leadership

Brand management

Field operations

Vendor management

Communication

Travel readiness

Documentation

Valid driver’s license

Education

Associate Degree in Computer Science or related field

Tools

Ticketing systems

Job description

Pansophic Learning in Parma, OH seeks a Field Engineering Manager to lead the field technician ecosystem across school sites, ensuring brand-aligned service and excellent technology integration. You will supervise internal staff and external partners to deliver consistent, reliable support for the educational environment.

The role blends technical operations with brand stewardship, overseeing site inspections, equipment readiness, and service quality, while advising IT leadership on planning and