Remote EdTech Customer Success Manager—Renewals & Growth

Mheducation; Louisiana; Hybrid; USD 65,000 - 85,000; Full time

Job summary

McGraw Hill is seeking a driven Customer Success Manager for the K-12 division to manage and grow a portfolio of educational clients with a strong emphasis on renewals and retention. This remote role requires travel up to 50% and residence in the United States.

You will balance relationship management with proactive revenue generation, acting as a trusted advisor and strategic revenue owner. Regular travel to schools across Alabama, Arkansas, Louisiana, Mississippi, Oklahoma, or parts of Texas

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment.
• Proven track record of renewals, retention, or revenue targets.
• Strong negotiation, objection handling and closing skills.

Responsibilities

• Own the full renewal lifecycle including forecasting, pricing strategy and contract execution.
• Lead renewal conversations, articulate value and ROI to customers.
• Identify upsell/cross-sell opportunities within existing accounts and build pipeline.
• Build executive relationships and conduct regular business reviews focusing on outcomes.

Skills

Customer Success

Account Management

Sales

Education

Bachelor's Degree in Education

Tools

Salesforce

Job description

McGraw Hill is seeking a driven Customer Success Manager for the K-12 division to manage and grow a portfolio of educational clients with a strong emphasis on renewals and retention. This remote role requires travel up to 50% and residence in the United States.

You will balance relationship management with proactive revenue generation, acting as a trusted advisor and strategic revenue owner. Regular travel to schools across Alabama, Arkansas, Louisiana, Mississippi, Oklahoma, or parts of Texas