Remote Higher-Ed Customer Success Specialist

Mcgraw Hill; New York (NY); Remote; USD 60,000 - 75,000; Full time

Job summary

McGraw Hill is seeking a remote Customer Success Representative to support college-level faculty and administrators, guiding them to success with Connect and SIMnet.

You will manage customer pipelines in Salesforce and Gainsight, deliver training and consultative guidance, and collaborate with Sales and other teams to drive retention and growth. This remote role requires strong communication and a disciplined, organized approach, with 5–10% travel expected.

Qualifications

• Bachelor's Degree required.
• 1–2 years in customer success or software implementation.
• Higher education experience preferred.
• Strong communication and presentation skills.
• Ability to work remotely with strong organization and attention to detail.

Responsibilities

• Develop and maintain in-depth knowledge of McGraw Hill's digital products Connect and SIMnet.
• Utilize Salesforce and Gainsight to manage pipelines and analyze data.
• Partner with Sales and CS to assess needs and support retention and growth.
• Oversee implementation processes for new and returning customers.
• Conduct one-on-one and group Zoom meetings to provide guidance and training.
• Provide timely follow-up and resolve issues through collaboration across teams.
• Participate in team meetings and share customer feedback to improve products.

Skills

Exceptional communication

Presentation skills

Remote work

Organization

Attention to detail

Growth mindset

Instructional design

Coaching

Salesforce

Gainsight

Zoom

Customer Success

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Zoom

Job description

McGraw Hill is seeking a remote Customer Success Representative to support college-level faculty and administrators, guiding them to success with Connect and SIMnet.

You will manage customer pipelines in Salesforce and Gainsight, deliver training and consultative guidance, and collaborate with Sales and other teams to drive retention and growth. This remote role requires strong communication and a disciplined, organized approach, with 5–10% travel expected.