Education SaaS Customer Success Manager Remote Growth

TrulyHired; Louisiana (MO); A distancia; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

McGraw Hill is seeking a driven Customer Success Manager (CSM) for the K-12 division to manage and grow a portfolio of educational clients, with a strong emphasis on renewals and retention.

This is a remote position with up to 50% travel. The CSM will own renewal lifecycle, drive account growth, manage relationships at executive levels, and partner with Sales to maximize renewal revenue and customer value.

Formación

• 3+ years in Customer Success, Account Management, or Sales within a SaaS environment.
• Proven track record of owning or contributing to renewals, retention, or revenue targets.
• Strong background in sales, including negotiation, objection handling, and closing.
• Experience managing contract renewals and pricing conversations.
• Ability to build and maintain relationships with multiple stakeholders, including senior decision-makers.

Responsabilidades

• Own the full renewal lifecycle, including forecasting, pricing strategy, and contract execution.
• Consistently achieve or exceed renewal and retention targets.
• Lead renewal conversations with confidence, clearly articulating value and ROI.
• Drive multi-year agreements and minimize churn through proactive account management.
• Identify, upsell and cross-sell opportunities within existing accounts.
• Apply strong sales discovery and qualification skills to uncover new needs.
• Build and manage a pipeline of renewal opportunities within your customer base.
• Partner with Sales when appropriate to maximize account revenue.
• Serve as the primary point of contact for assigned customers.
• Build executive-level relationships that support renewal and long-term retention.
• Conduct regular business reviews focused on outcomes, value realization, and future growth.
• Ensure customers achieve measurable outcomes that support renewal justification.
• Monitor engagement and proactively address risks to retention.
• Provide strategic guidance aligned to customer goals.
• Maintain accurate renewal forecasts in CRM systems.
• Track and report on key metrics including retention, churn, and account growth.

Conocimientos

Customer Success

Account Management

Sales

Negotiation

Relationship Building

Educación

Bachelor's Degree in Education

Herramientas

Salesforce

Descripción del empleo

McGraw Hill is seeking a driven Customer Success Manager (CSM) for the K-12 division to manage and grow a portfolio of educational clients, with a strong emphasis on renewals and retention.

This is a remote position with up to 50% travel. The CSM will own renewal lifecycle, drive account growth, manage relationships at executive levels, and partner with Sales to maximize renewal revenue and customer value.