Remote EdTech Client Success & Systems Analyst

Banyan Software; Virginia Beach (VA); Remote; USD 65,000 - 75,000; Full time

Job summary

Banyan Software is seeking a Client Support Analyst to be the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. This role blends client relationship management, system configuration, development ticket coordination, QA and documentation, with a focus on clear communication and timely delivery.

You will work in EST hours, can be fully remote, and collaborate with Client Success, technical and implementation teams, and developers to gather

Qualifications

• 5 to 7 years of experience in Ed-Tech preferred.
• Ability to work EST; remote work acceptable.
• Strong client service, communication, and relationship-building skills.
• Analytical and problem-solving abilities with attention to detail.
• Strong organizational and multi-tasking capabilities.
• Ability to learn complex systems and document requirements.
• Experience with software support, systems analysis, or technical client services a plus.

Responsibilities

• Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
• Evaluate and implement routine to moderately complex configuration changes based on client needs, tested and documented.
• Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
• Test configuration changes, development updates, and system releases to ensure expected functionality.
• Maintain accurate client-specific documentation covering configurations, workflows, and business rules.
• Coordinate with Client Success, technical and implementation teams, and developers for complex client needs.

Skills

Client relationship management

Communication skills

Analytical thinking

Attention to detail

Organizational skills

Problem solving

Multi-tasking

Job description

Banyan Software is seeking a Client Support Analyst to be the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. This role blends client relationship management, system configuration, development ticket coordination, QA and documentation, with a focus on clear communication and timely delivery.

You will work in EST hours, can be fully remote, and collaborate with Client Success, technical and implementation teams, and developers to gather