Remote Client Success Analyst - EdTech Systems & QA

Banyan Software; Richmond (VA); Remote; USD 65,000 - 75,000; Full time

Job summary

Banyan Software is hiring a Client Support Analyst to serve as the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. This full-time, remote role combines client relationship management, system configuration, development coordination, QA, and documentation to deliver reliable functionality.

Ideal candidates have 5–7 years of Ed-Tech experience, can work in EST, and excel in communication, problem solving, and cross-functional collaboration

Qualifications

• 5–7 years of experience in Ed-Tech or equivalent
• Able to work EST hours
• Fully remote role
• Strong client service, communication, and relationship-building skills
• Analytical and problem-solving abilities with attention to detail
• Excellent organizational skills and the ability to manage multiple requests and deadlines
• Ability to gather requirements, document technical needs, and coordinate work across teams
• Experience with software support, systems analysis, implementation, QA, or technical client services preferred
• Experience with school admissions processes or educational technology is a plus

Responsibilities

• Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
• System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented.
• Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
• Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality meets expectations.
• Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes.
• Cross-Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members.

Skills

Client relationship management

System configuration

Development coordination

Quality assurance

Documentation

Cross-functional collaboration

Job description

Banyan Software is hiring a Client Support Analyst to serve as the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. This full-time, remote role combines client relationship management, system configuration, development coordination, QA, and documentation to deliver reliable functionality.

Ideal candidates have 5–7 years of Ed-Tech experience, can work in EST, and excel in communication, problem solving, and cross-functional collaboration