Remote eCommerce Support Manager — Shopify & Zendesk

Cherry Assistant LLC; United States; Remote; USD 4,800 - 6,700; Part time

Benefits offered by this job

Remote work from anywhere

Competitive pay

Job summary

Cherry Assistant LLC is seeking a Customer Support Manager (Shopify & Zendesk) for a growing eCommerce company in Automotive Aftermarket. This remote, part-time-to-full-time role supports Shopify-based brands and emphasizes thoughtful email support and problem-solving, not call center activity.

You’ll work with Operations and eCommerce teams to resolve order issues, improve workflows, and maintain Zendesk records while delivering exceptional customer experiences.

Qualifications

• 3+ years of customer support experience for a Shopify eCommerce brand.
• 2+ years supporting customers in automotive/technical/engineering industries.
• 1+ hands-on Zendesk experience as the primary support platform.
• Strong understanding of Shopify order management and customer workflows.
• Excellent written English communication skills.
• Experience handling customer issues via email and ticketing systems, not high-volume phone.

Responsibilities

• Manage customer support inquiries primarily through Zendesk with timely, professional responses.
• Assist customers with order updates, returns, shipping questions, warranty inquiries, and general product support.
• Resolve Shopify order issues including modifications, refunds, cancellations, and fulfillment concerns.
• Investigate customer issues independently and coordinate with internal teams.
• Maintain quick, high-quality responses while ensuring customer satisfaction.
• Collaborate with Operations and eCommerce teams to improve customer experience and processes.
• Identify recurring issues and suggest workflow/documentation improvements.
• Utilize AI tools like Claude to enhance efficiency in support where appropriate.
• Document customer interactions and maintain records in Zendesk.
• Help build scalable customer service processes for growth.

Skills

Customer Support

Written Communication

Problem Solving

Time Management

Process Improvement

Attention to Detail

Remote Work

Tools

Shopify

Zendesk

Google Workspace

Slack

Claude

Job description

Cherry Assistant LLC is seeking a Customer Support Manager (Shopify & Zendesk) for a growing eCommerce company in Automotive Aftermarket. This remote, part-time-to-full-time role supports Shopify-based brands and emphasizes thoughtful email support and problem-solving, not call center activity.

You’ll work with Operations and eCommerce teams to resolve order issues, improve workflows, and maintain Zendesk records while delivering exceptional customer experiences.