Remote eCommerce CSR — Customer Advocate & Support

Sonic Electronix; United States; Remote; USD 8,300 - 11,000; Full time

Job summary

Sonic Electronix is seeking an experienced E-commerce CSR for a remote, full-time role. The position reports to the Customer Service Manager and focuses on owning each interaction to drive customer satisfaction and profitability.

You will handle inquiries across calls, email, live chat and social media, build lasting relationships, resolve issues on first contact, and support the team in delivering thoughtful product guidance and excellent service.

Qualifications

• Diploma or Bachelor's degree preferred.
• 2+ years Customer Service or Sales experience required.

Responsibilities

• Provide timely support to customer inquiries across channels.
• Create and foster lasting customer relationships.
• Handle customer issues on first contact to meet outcomes.
• Follow through with commitments to guests.
• Complete managerial requests.
• Manage upwards and improve service experience.
• Maintain company policy on service requests.
• Additional duties may be assigned as needed.

Skills

Computer proficiency

Typing 45 WPM

Verbal & written comms

Team player

Education

Diploma or Bachelor's Degree preferred

Job description

Sonic Electronix is seeking an experienced E-commerce CSR for a remote, full-time role. The position reports to the Customer Service Manager and focuses on owning each interaction to drive customer satisfaction and profitability.

You will handle inquiries across calls, email, live chat and social media, build lasting relationships, resolve issues on first contact, and support the team in delivering thoughtful product guidance and excellent service.