Remote EAP Care Manager - Mental Health Support

LanguageLine Solutions LLC; Oregon; Hybrid; USD 39,000 - 48,000; Full time

Job summary

Health Advocate in the United States is seeking an EAP Care Manager to provide telephonic and live chat support to members, delivering brief clinical assessment, crisis intervention, and referral coordination. The role emphasizes confidentiality, HIPAA compliance, and quality member care.

This full-time, remote position offers two EST shift options, requires a Master's in a behavioral health field, valid licensure, and 2 years of related experience.

Qualifications

• Master’s degree in a behavioral health field.
• 2 years clinical experience in EAP/crisis care.
• Active licensure in good standing.
• Ability to work in a fast-paced, multi-platform environment.
• Excellent documentation and confidentiality.

Responsibilities

• Provide telephonic and live chat needs assessment and screening.
• Deliver brief, solution-focused interventions and psychoeducation.
• Conduct risk assessments for suicidal ideation or violence.
• Provide crisis intervention and safety planning.
• Explain EAP benefits and provide tailored recommendations.
• Connect members to EAP services and health resources.
• Consult HR/Managers on performance concerns while maintaining boundaries.
• Participate in after-hours on-call coverage.
• Document interactions in the case management system.

Skills

Clinical assessment

Crisis intervention

Care management

Documentation

Multitasking

Cultural competence

Communication skills

Education

Master's degree in Social Work, Counseling, Psychology

Tools

Electronic case management systems

Job description

Health Advocate in the United States is seeking an EAP Care Manager to provide telephonic and live chat support to members, delivering brief clinical assessment, crisis intervention, and referral coordination. The role emphasizes confidentiality, HIPAA compliance, and quality member care.

This full-time, remote position offers two EST shift options, requires a Master's in a behavioral health field, valid licensure, and 2 years of related experience.