Remote Mental Health EAP Care Advocate

CuraLinc Healthcare; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

PTO (paid time off)

401(k) with match

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

CuraLinc Healthcare is seeking an EAP Care Advocate for a full-time remote role. Care Advocates provide in-the-moment telephonic and digital support, and personalized guidance and advocacy to participants at all stages of their mental health care journey.

We deliver transformative mental health care and strive to remove barriers to care, driving positive clinical and workplace outcomes. This role emphasizes HIPAA-compliant recordkeeping and remote collaboration with employers.

Qualifications

• Master’s Degree in a Mental Health discipline (e.g. Social Work, Counseling, MFT).
• Post-graduate clinical experience.
• Clinical licensure.
• Familiarity with remote work tech (Office, CRM, web software, telephony).
• Ability to collect data, establish facts and draw valid conclusions.
• Thrives in a fast-paced, fully remote work environment.
• Prior EAP and/or case management experience is a plus.

Responsibilities

• Provide guidance, support, consultation and referrals to covered employees and dependents.
• Conduct comprehensive clinical assessments and screen for risk and safety concerns.
• Develop individualized care plans for participants.
• Facilitate referrals and help secure short-term EAP counseling appointments.
• Provide mental health advocacy and navigation to higher levels of care.
• Assist with referrals to other employer-sponsored health resources.
• Perform active case management including treatment plan reviews.
• Follow up to ensure care connection, satisfaction and outcomes.
• Maintain HIPAA-compliant records and adhere to guidelines.

Skills

Strong reasoning ability

Remote work adaptability

Fast-paced environment experience

EAP/case management experience

Education

Master's Degree in Mental Health Discipline

Tools

Microsoft Office Suite

Contact Management Systems

Web-Based Software

Soft Phone

Job description

CuraLinc Healthcare is seeking an EAP Care Advocate for a full-time remote role. Care Advocates provide in-the-moment telephonic and digital support, and personalized guidance and advocacy to participants at all stages of their mental health care journey.

We deliver transformative mental health care and strive to remove barriers to care, driving positive clinical and workplace outcomes. This role emphasizes HIPAA-compliant recordkeeping and remote collaboration with employers.