Remote E‑Commerce Sales Specialist – Online Growth & Support

Grand Appliance and TV; Sturtevant (WI); Remote; USD 42,000 - 150,000; Full time

Job summary

Grand Appliance and TV seeks an E-Commerce / Online Sales Associate to grow our digital presence and support online customers. The role is remote in US time zones, with hours aligned to Pacific, Mountain, or Central time zones.

It is a full-time position with weekends, evenings, and some holidays expected. Responsibilities include handling inquiries, guiding product recommendations, managing orders, and coordinating with logistics and sales teams to ensure accurate fulfillment and a top-notch

Qualifications

• Previous experience in e-commerce, retail, or customer service preferred
• Strong written and verbal communication skills
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using e-commerce platforms, CRMs, and basic Microsoft Office tools
• Ability to multitask in a fast-paced, team-oriented environment
• Passion for helping customers and delivering a best-in-class online shopping experience

Responsibilities

• Respond to online customer inquiries via email, chat, and phone in a professional and timely manner
• Assist customers with product recommendations, availability, promotions, and order status
• Process and manage online orders through our e-commerce platform
• Collaborate with internal departments (logistics, service, in-store sales teams) to ensure smooth order fulfillment
• Maintain detailed and accurate records of all online sales and customer interactions
• Monitor website for product accuracy, pricing updates, and inventory
• Suggest improvements to online sales processes and customer experience

Skills

E-commerce

Customer service

Communication

Multitasking

CRM systems

Microsoft Office

Tools

CRMs

Microsoft Office

Job description

Grand Appliance and TV seeks an E-Commerce / Online Sales Associate to grow our digital presence and support online customers. The role is remote in US time zones, with hours aligned to Pacific, Mountain, or Central time zones.

It is a full-time position with weekends, evenings, and some holidays expected. Responsibilities include handling inquiries, guiding product recommendations, managing orders, and coordinating with logistics and sales teams to ensure accurate fulfillment and a top-notch