Remote E-Commerce & Online Sales Specialist

Grand Appliance LLC; Sturtevant (WI); Remote; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and KOI

401(k) retirement plan and PTO

Job summary

Grand Appliance and TV is seeking a motivated E-Commerce / Online Sales Associate to grow our digital presence and support online customers during their shopping experience.

This full-time remote role focuses on delivering top-notch virtual support, processing orders, and driving online sales across the Pacific, Mountain, and Central time zones. Weekend, evenings, and some holidays required.

Qualifications

• Previous experience in e-commerce, retail, or customer service preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Comfortable using e-commerce platforms, CRMs, and basic Microsoft Office tools.
• Ability to multitask in a fast-paced, team-oriented environment.
• Passion for helping customers and delivering a best-in-class online shopping experience.

Responsibilities

• Respond to online customer inquiries via email, chat, and phone in a professional and timely manner.
• Assist customers with product recommendations, availability, promotions, and order status.
• Process and manage online orders through our e-commerce platform.
• Collaborate with internal departments (logistics, service, in-store sales teams) to ensure smooth order fulfillment.
• Maintain detailed and accurate records of all online sales and customer interactions.
• Monitor website for product accuracy, pricing updates, and inventory.
• Suggest improvements to online sales processes and customer experience.

Skills

E-commerce experience

Customer service

CRM tools

Multitasking

Tools

Microsoft Office

Job description

Grand Appliance and TV is seeking a motivated E-Commerce / Online Sales Associate to grow our digital presence and support online customers during their shopping experience.

This full-time remote role focuses on delivering top-notch virtual support, processing orders, and driving online sales across the Pacific, Mountain, and Central time zones. Weekend, evenings, and some holidays required.