Remote E‑Commerce Support Specialist

Placements24; USA; Remote; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Fully remote work arrangement

Opportunities for professional develop

Access to online resources

Supportive virtual team culture

Zusammenfassung

Placements24 is seeking a dedicated Virtual Retail Support Specialist to provide remote assistance for online retail operations. Based remotely, you will handle inquiries, process orders, and ensure smooth virtual sales workflows across time zones.

The ideal candidate is organized with strong English communication, proficient in CRM and e-commerce tools, and able to work independently in a fully remote environment while contributing to a collaborative virtual team.

Qualifikationen

• Proven experience in customer service or similar role, preferably remote.
• Excellent written and verbal English communication.
• Experience with CRM software and e-commerce platforms.
• Strong organizational and multitasking abilities.
• Self-motivated and able to work independently in a remote setup.

Aufgaben

• Provide prompt and professional customer support via email, chat, and phone for online sales and inquiries.
• Assist customers with navigating the e-commerce platform, placing orders, and tracking shipments.
• Process online orders, manage returns, and handle exchanges efficiently.
• Liaise with internal departments to resolve customer issues and ensure seamless operations.
• Maintain accurate records of customer interactions and transactions in the CRM.
• Contribute to improving online customer service processes and documentation.

Kenntnisse

Customer service

Remote work

Communication skills

Organizational skills

Independent worker

Tools

CRM software

E-commerce platforms

Office applications

Jobbeschreibung

Placements24 is seeking a dedicated Virtual Retail Support Specialist to provide remote assistance for online retail operations. Based remotely, you will handle inquiries, process orders, and ensure smooth virtual sales workflows across time zones.

The ideal candidate is organized with strong English communication, proficient in CRM and e-commerce tools, and able to work independently in a fully remote environment while contributing to a collaborative virtual team.