Senior Retail Operations Leader - Remote-first

Placements24; Willows (CA); Remote; USD 72,000 - 120,000; Full time

Benefits offered by this job

Generous annual leave

Comprehensive health insurance

Professional development opportunities

Remote-first environment

Performance-based bonuses

Job summary

Placements24 is seeking a Senior Retail Operations Manager to drive strategic retail operations in a remote-first setup. The role emphasizes asynchronous collaboration, digital tools, and cross-channel excellence from a South Africa base.

You will lead a distributed team, optimize budgets, and implement data-driven strategies to enhance efficiency and customer experience while aligning with growth objectives.

Qualifications

• Must have 7+ years in retail operations, with senior leadership exposure.
• Experience developing and implementing large-scale operational strategies.
• Proven ability to manage budgets, costs, and financial targets.

Responsibilities

• Develop and execute retail operational strategies to boost efficiency and profitability.
• Oversee daily operations and ensure service standards across channels.
• Implement KPIs to monitor performance and identify improvements.
• Manage budgets, resource allocation, and cost controls.
• Lead and mentor a distributed retail team with remote capabilities.
• Identify tech solutions to streamline operations and customer experience.
• Ensure compliance with policies and regulations.
• Collaborate with marketing, sales, and supply chain to hit goals.

Skills

Retail operations

Budget management

Leadership

Data-driven decision making

Digital collaboration tools

Project management

CRM systems

Education

Bachelor's degree in Business Administration / related

Master's degree (plus)

Tools

CRM software

Project management software

Job description

Placements24 is seeking a Senior Retail Operations Manager to drive strategic retail operations in a remote-first setup. The role emphasizes asynchronous collaboration, digital tools, and cross-channel excellence from a South Africa base.

You will lead a distributed team, optimize budgets, and implement data-driven strategies to enhance efficiency and customer experience while aligning with growth objectives.