Remote DV Hotline Advocate

Shelter House; Virginia Beach (VA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with employer match

Paid holidays

Job summary

Shelter House is seeking a Hotline Specialist to operate the 24-hour DV hotline remotely, Monday through Friday, 9am–5pm. You will assess callers for shelter entry eligibility, provide resources and safety planning, and document interactions while maintaining strict confidentiality.

Work requires trauma-informed crisis intervention, advocacy, and collaboration with shelter staff and community partners. A quiet home workspace and reliable internet are essential.

Qualifications

• Bachelor's degree in human services, Social Work or related field or combination of education and experience
• 2+ years' experience working with victims of DV/SV or Human Trafficking
• Knowledge in counseling techniques and trauma-informed care for domestic/sexual violence
• Clear written communication and active listening skills
• Proficiency in computer skills including work, email and internet

Responsibilities

• Answer the DV hotline remotely during assigned shifts
• Provide crisis intervention, advocacy and safety planning
• Offer resources and referrals and document interactions
• Maintain confidentiality and complete required documentation
• Coordinate with shelter staff and community partners

Skills

Active listening

Clear written comms

Oral communication

Computer skills

Education

Bachelor's degree in human services or related field

Experience with DV/SV/trafficking

Tools

Excel

Job description

Shelter House is seeking a Hotline Specialist to operate the 24-hour DV hotline remotely, Monday through Friday, 9am–5pm. You will assess callers for shelter entry eligibility, provide resources and safety planning, and document interactions while maintaining strict confidentiality.

Work requires trauma-informed crisis intervention, advocacy, and collaboration with shelter staff and community partners. A quiet home workspace and reliable internet are essential.