DV Shelter & Hotline Advocate

SafeSpace, Inc.; Florida; Hybrid; USD 38,000 - 48,000; Full time

Job summary

SafeSpace, Inc. is seeking a DV Shelter Program Assistant to provide direct services to survivors and hotline callers on a 24/7 basis.

The role supports emergency shelter operations, conducts intakes, coordinates case management, and delivers crisis intervention with a trauma-informed, survivor-centered approach. Responsibilities include hotline screening, safety planning, referrals, documenting data, coordinating with shelter staff, and participating in trainings.

Qualifications

• High School diploma or GED required with relevant prior experience in crisis support, residential services, or related fields.
• Experience providing supportive services, referrals, and information to vulnerable populations is preferred.
• Ability to engage survivors and maintain professional boundaries in stressful situations.
• Must maintain confidentiality and comply with applicable laws and agency policies.
• Bilingual abilities are a plus.
• Must be able to pass a level two background screen.
• Must have reliable transportation to multiple locations including shelters and outreach sites.

Responsibilities

• Handle hotline calls from survivors and professionals with calm, professional communication, provide safety planning, information, referrals, and crisis intervention.
• Facilitate shelter orientation and complete 24-hour intakes, recording client data in the agency database.
• Provide supportive services including crisis counseling, transportation, and ongoing emotional support.
• Inform survivors of victim compensation and rights, and assist with follow-up advocacy.
• Schedule advocacy appointments and coordinate case management with DV Shelter Advocates.
• Identify local resources for referrals and information for participants.
• Maintain current participant data with confidentiality compliance and good data practices.
• Co-facilitate weekly house meetings and participate in team and staff meetings.

Skills

Crisis support

Trauma-informed care

Empowerment

Confidentiality

Communication skills

Driver's license

Education

High School diploma/GED

Tools

Client database

Phone system

Job description

SafeSpace, Inc. is seeking a DV Shelter Program Assistant to provide direct services to survivors and hotline callers on a 24/7 basis.

The role supports emergency shelter operations, conducts intakes, coordinates case management, and delivers crisis intervention with a trauma-informed, survivor-centered approach. Responsibilities include hotline screening, safety planning, referrals, documenting data, coordinating with shelter staff, and participating in trainings.