Remote DV Crisis Hotline Specialist

Shelter House; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401K match

Paid holidays

Job summary

Shelter House is seeking a Hotline Specialist to manage the 24-hour crisis line for Fairfax County, remotely. You will assess callers for shelter eligibility, provide emotional support, safety planning and resources, and document interactions while ensuring confidentiality.

The role requires a Bachelor’s in a related field or equivalent experience, 2+ years working with DV/SV or trafficking victims, and strong written and verbal communication. Remote work with monthly supervision is included.

Qualifications

• Bachelor’s degree in human services, Social Work or related field or combination of education and experience.
• 2+ years’ experience working with victims of DV/SV or Human Trafficking.
• Knowledge in counseling techniques and trauma-informed care for domestic and sexual violence.

Responsibilities

• Conduct crisis screenings over the phone for shelter entry eligibility.
• Provide empathetic, trauma-informed crisis intervention and safety planning.
• Offer resources and referrals and document calls in required systems.
• Coordinate with shelter staff for smooth transitions for callers to shelter.
• Maintain caller privacy with a quiet, reliable workspace.

Skills

Active listening

Trauma informed care

Written communication

Oral communication

Empathy

Problem solving

Education

Bachelor’s degree in human services or related field

2+ years’ DV/SV experience

Tools

Word processing

Excel

Email & internet

Job description

Shelter House is seeking a Hotline Specialist to manage the 24-hour crisis line for Fairfax County, remotely. You will assess callers for shelter eligibility, provide emotional support, safety planning and resources, and document interactions while ensuring confidentiality.

The role requires a Bachelor’s in a related field or equivalent experience, 2+ years working with DV/SV or trafficking victims, and strong written and verbal communication. Remote work with monthly supervision is included.