Remote Domestic Violence Hotline Specialist

Shelter House; Virginia; Teletrabalho; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Vision Insurance

401K with employer match

Paid holidays and Birthday Off

Team building events

Resumo da oferta

Shelter House is seeking a full-time Hotline Specialist to operate the 24-hour DV hotline for Fairfax County on a remote schedule (Mon-Fri, 9am-5pm; shift times fixed). The role requires empathetic crisis support and rapid assessment of shelter eligibility while maintaining confidentiality.

You will conduct crisis screenings, provide trauma-informed crisis intervention and safety planning, document calls accurately, coordinate with shelter staff and community partners, and uphold Shelter House

Qualificações

• Experience working with DV/SV or trauma survivors is preferred.
• Excellent written and verbal communication skills.
• Ability to maintain strict confidentiality and ethics.
• Strong problem solving and time management abilities.

Responsabilidades

• Conduct crisis screenings and assess shelter entry eligibility.
• Provide trauma-informed crisis intervention and safety planning.
• Offer emotional support and resources to callers.
• Document calls accurately and maintain confidentiality.
• Coordinate with shelter staff and community partners.
• Attend supervision and complete required documentation on shift.

Conhecimentos

Active listening

Written communication

Oral communication

Empathy

Trauma-informed care

Crisis intervention

Confidentiality

Time management

Organization

Formação académica

Bachelor's degree in human services or related field

Ferramentas

Microsoft Office

Excel

Email

Descrição da oferta de emprego

Shelter House is seeking a full-time Hotline Specialist to operate the 24-hour DV hotline for Fairfax County on a remote schedule (Mon-Fri, 9am-5pm; shift times fixed). The role requires empathetic crisis support and rapid assessment of shelter eligibility while maintaining confidentiality.

You will conduct crisis screenings, provide trauma-informed crisis intervention and safety planning, document calls accurately, coordinate with shelter staff and community partners, and uphold Shelter House