Remote DV Crisis Hotline Specialist (On-Call)

Shelter House, Inc; Virginia (IL); Remote; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K contributions with a 4% employer

13 Paid Holidays, 2 Floating Holidays

Birthday Off

Job summary

Shelter House, Inc. is seeking a DV Hotline Specialist (On-Call) to remotely support Fairfax County's 24-hour hotline.

The role involves assessing shelter eligibility, delivering resources, and providing trauma-informed crisis intervention, advocacy and safety planning while coordinating with shelter staff and community partners. The position requires dependable internet, quiet workspace, and the ability to cover shifts on weekends/evenings/overnights.

Qualifications

• Bachelor's degree in human services, Social Work or related field, or combination of education and experience.
• 2+ years' experience working with victims of DV/SV or Human Trafficking.
• Knowledge in counseling techniques and trauma informed domestic and sexual violence.
• Clear written communication and active listening skills.
• Computer skills - including work, Excel, email and the internet.
• Ability to maintain professional ethics and client confidentiality.
• Strong written and oral communication skills.

Responsibilities

• Conduct crisis screenings over the phone for shelter entry eligibility.
• Provide empathetic crisis intervention, advocacy and safety planning.
• Provide problem solving and education to callers as appropriate.
• Coordinate with shelter staff and community resources for comprehensive services.
• Maintain caller privacy and document all calls in required systems.
• Navigate digital platforms for tracking and storing information.
• Submit completed documentation at end of shift.
• Adhere to agency policies and participate in supervision and training.

Skills

DV/SV experience

Crisis counseling

Active listening

Written communication

Trauma-informed care

Interview/assessment

Emergency safety planning

Education

Bachelor's degree in human services or related field

Tools

Excel

Job description

Shelter House, Inc. is seeking a DV Hotline Specialist (On-Call) to remotely support Fairfax County's 24-hour hotline.

The role involves assessing shelter eligibility, delivering resources, and providing trauma-informed crisis intervention, advocacy and safety planning while coordinating with shelter staff and community partners. The position requires dependable internet, quiet workspace, and the ability to cover shifts on weekends/evenings/overnights.