Remote Crisis Hotline Specialist

Shelter House; Richmond (VA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with 4% match

13 paid holidays

Floating holidays

Birthday off

Job summary

Shelter House is seeking a Hotline Specialist for a full-time remote role serving Fairfax County’s DV hotline. You will answer crisis calls, assess shelter eligibility, provide resources and safety planning, and coordinate with community partners to support survivors.

Ideal candidates have a Bachelor's in human services or related fields, 2+ years of DV/SV experience, and strong communication and confidentiality skills. A stable home workspace with reliable internet is required.

Qualifications

• Bachelor’s degree in human services, Social Work or related field.
• 2+ years’ experience working with victims of DV/SV or Human Trafficking.
• Knowledge of counseling techniques and trauma-informed care.

Responsibilities

• Conduct crisis screenings over the phone for shelter entry eligibility.
• Provide emotional support, crisis intervention and safety planning.
• Document all calls accurately in required systems and maintain confidentiality.
• Coordinate with shelter staff and community resources for referrals and next steps.
• Maintain a quiet, private workspace with reliable internet for calls.

Skills

Active listening

Counseling

Trauma-informed care

Written communication

Education

Bachelor's degree in human services / Social Work

Tools

Microsoft Word

Microsoft Excel

Email and internet

Job description

Shelter House is seeking a Hotline Specialist for a full-time remote role serving Fairfax County’s DV hotline. You will answer crisis calls, assess shelter eligibility, provide resources and safety planning, and coordinate with community partners to support survivors.

Ideal candidates have a Bachelor's in human services or related fields, 2+ years of DV/SV experience, and strong communication and confidentiality skills. A stable home workspace with reliable internet is required.