Remote Domestic Violence Hotline Specialist

Shelter House; Yorktown (VA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with 4% employer match

13 Paid Holidays, 2 Floating Holidays,

Birthday Off

Team Building Events

Job summary

Shelter House is seeking a Hotline Specialist to support the DV hotline remotely, Monday–Friday, 9am–5pm. The role requires trauma-informed crisis intervention, advocacy, and safety planning with callers seeking shelter and resources.

A strong emphasis on confidentiality, effective communication, and coordination with partners is essential. The position remains remote with required availability during shifts and duties reflecting the nonprofit's core values.

Qualifications

• Requires a Bachelor's degree in human services, Social Work or related field or equivalent experience.
• 2+ years' experience working with DV/SV or Human Trafficking.
• Knowledge of counseling techniques and trauma-informed care.
• Clear written communication; strong verbal communication.
• Computer skills including work, Excel, email and internet; ability to maintain confidentiality.

Responsibilities

• Conduct crisis screenings and assess callers for shelter entry eligibility.
• Provide emotional support, crisis intervention, advocacy and safety planning.
• Document calls promptly in required systems and maintain caller privacy.
• Coordinate with shelter staff and community resources to ensure smooth transitions to shelter.
• Maintain quiet workspace with reliable internet; answer all calls during shift.
• Navigate digital platforms for tracking information and submit all documentation on time.
• Adhere to agency policies and participate in supervision and meetings.
• Remain knowledgeable about best practices related to DV/SV/Human Trafficking.

Skills

Active listening

Empathy

Oral communication

Written communication

Time management

Organizational skills

Problem solving

Prioritization

Confidentiality

Digital literacy

Education

Bachelor's degree in human services

Tools

Excel

Email

Job description

Shelter House is seeking a Hotline Specialist to support the DV hotline remotely, Monday–Friday, 9am–5pm. The role requires trauma-informed crisis intervention, advocacy, and safety planning with callers seeking shelter and resources.

A strong emphasis on confidentiality, effective communication, and coordination with partners is essential. The position remains remote with required availability during shifts and duties reflecting the nonprofit's core values.