Remote Trauma-Informed Crisis Hotline Specialist

Shelter House, Inc; Virginia; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with employer match

Job summary

Shelter House, Inc seeks a Hotline Specialist to remotely support Fairfax County's DV/SV hotline. You will assess callers for shelter eligibility, provide resources, and safety planning while maintaining confidentiality and trauma-informed care.

The role requires empathetic listening, strong written communication, and the ability to navigate digital records. Remote work with standard M-F hours; includes collaboration with the Hotline & Counseling Services team.

Qualifications

• Bachelor's degree in human services, Social Work or related Field.
• 2+ years' experience working with victims of DV/SV or Human Trafficking.
• Reliable internet connection and quiet workspace.
• Clear written and strong oral communication skills.

Responsibilities

• Conduct crisis screenings over the phone for shelter entry eligibility.
• Provide emotional support, crisis intervention and safety planning.
• Document calls promptly and maintain confidentiality.
• Coordinate with shelter staff and community resources for referrals.
• Maintain a quiet, private workspace with reliable Wi-Fi.

Skills

Clear written communication

Active listening

Computer skills

Education

Bachelor's degree in Human Services

Tools

Excel

Job description

Shelter House, Inc seeks a Hotline Specialist to remotely support Fairfax County's DV/SV hotline. You will assess callers for shelter eligibility, provide resources, and safety planning while maintaining confidentiality and trauma-informed care.

The role requires empathetic listening, strong written communication, and the ability to navigate digital records. Remote work with standard M-F hours; includes collaboration with the Hotline & Counseling Services team.