Remote DOT Compliance & Client Care Specialist

Eclipse DOT Inc; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Eclipse DOT is seeking a CCP Compliance and Customer Care Professional to manage the DOT compliance picture for a portfolio of clients. This is a remote role with travel, focusing on building trusted relationships and ensuring clients remain compliant, legal, and protected.

You are not a call center agent; you are the primary contact who handles driver qualification, onboarding, testing, and permit coordination. You’ll communicate proactively and keep clients informed at every touchpoint.

Qualifications

• Experience in DOT compliance or fleet operations.
• Strong communication and relationship-building skills.
• Ability to manage multiple clients remotely.

Responsibilities

• Building and maintaining driver qualification files
• Onboarding new drivers from start to finish
• Ordering drug and alcohol tests and tracking results
• Pulling motor vehicle reports
• Handling clearinghouse registrations, annual queries, and follow-throughs
• Filing IFTA returns every quarter — on time, every time
• Coordinating annual permits, single trip permits, oversize and overweight permits
• Keeping every account current, clean, and covered

Skills

Customer service

Communication

Organization

Ownership

Remote work

Tools

CRM software

Compliance databases

Job description

Eclipse DOT is seeking a CCP Compliance and Customer Care Professional to manage the DOT compliance picture for a portfolio of clients. This is a remote role with travel, focusing on building trusted relationships and ensuring clients remain compliant, legal, and protected.

You are not a call center agent; you are the primary contact who handles driver qualification, onboarding, testing, and permit coordination. You’ll communicate proactively and keep clients informed at every touchpoint.