Client Care Professional (CCP)

Eclipse DOT Inc; Colorado; Remote; USD 42,000 - 65,000; Full time

Job summary

Eclipse DOT is seeking a Client Care Professional to manage client relationships from onboarding through ongoing support. This remote role requires travel for events and involves coordinating with internal teams to ensure client needs are met and moments are handled smoothly.

You will track deadlines, maintain accurate records, and provide exceptional service at live and virtual events, bringing ownership, calm under pressure, and a client-first mindset to every engagement.

Qualifications

• Strong organizational and time-management skills.
• Clear written and verbal communication.
• Comfort managing multiple clients and priorities at once.
• Willingness to take ownership and follow through.
• Ability to stay calm and focused when things get busy.
• Willing and able to travel to Eclipse DOT events.
• Aligned with integrity, teamwork, and doing work that matters.

Responsibilities

• Manage assigned client accounts from onboarding through ongoing service.
• Communicate clearly and professionally with clients and internal teams.
• Track deadlines, documentation, and follow-ups accurately.
• Keep client records organized, complete, and up to date.
• Coordinate internally to ensure client needs are handled correctly.
• Support clients and internal teams during live and virtual events.
• Identify issues early and help resolve them before they escalate.
• Represent Eclipse DOT with professionalism and care in all interactions.

Skills

Strong organizational skills

Clear communication

Multitasking

Ownership mindset

Travel willingness

Job description

Eclipse DOT | The Steady Hand Behind the Work | Remote (w/ Travel) Full Time

Mission

Client Care Professionals are the backbone of Eclipse DOT. This role keeps clients confident, informed, and moving forward - especially when things get busy or complicated.

We're looking for a Client Care Professional (CCP) who can manage details, communicate clearly, and take ownership of client relationships from onboarding through ongoing support. You'll work behind the scenes and at live events to make sure nothing falls through the cracks.

If you're organized, calm under pressure, and take pride in doing things right, this role fits.

What You'll Own

• Manage assigned client accounts from onboarding through ongoing service
• Communicate clearly and professionally with clients and internal teams
• Track deadlines, documentation, and follow-ups accurately
• Keep client records organized, complete, and up to date
• Coordinate internally to ensure client needs are handled correctly
• Support clients and internal teams during live and virtual events
• Identify issues early and help resolve them before they escal
• Represent Eclipse DOT with professionalism and care in all interactions

What We're Looking For

• Strong organizational and time-management skills
• Clear written and verbal communication
• Comfort managing multiple clients and priorities at once
• Willingness to take ownership and follow through
• Ability to stay calm and focused when things get busy
• Willing and able to travel to Eclipse DOT events
• Aligned with integrity, teamwork, and doing work that matters

You'll Be a Great Fit If

• You're detail-oriented without being rigid
• You enjoy helping people and solving problems
• You follow through and close loops
• You communicate early, not late
• You're comfortable supporting clients in person at events
• You thrive in growing companies with high standards

What Success Looks Like

• Clients who feel supported and informed
• Clean, accurate records with minimal rework
• Issues addressed early instead of reactively
• Strong internal communication and coordination
• Event support that feels seamless to clients

Why Eclipse DOT

• Mission-driven company with real-world impact
• Clear core values:Extreme Ownership, Integrity, Drive, Innovation, Positive Energy, and Faith
• Trust and responsibility - not micromanagement
• Room to grow as the company expands
• Straightforward leadership and a solid team

Location: Remote, with travel required for events.

If you're the kind of person who takes pride in doing things right, keeping people calm, and making complex work feel manageable - we want to hear from you.