Remote Donor Legacy Lead - Family Donation Ops

Donor Network of Arizona; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual organizational incentive

Medical, dental & vision insurance

Paid life and long-term disability

Voluntary life insurance options

403(b) employer match and profit share

Tuition assistance program

Employee wellness & assistance

Inclusive culture – top workplace inAZ

Drug‑free workplace

Job summary

Donor Network of Arizona is seeking a Donor Legacy Charge to provide shift leadership and operational oversight for Donor Legacy (family advocate) activities. The role includes real-time decision-making, case oversight, and mentoring DLAs to ensure compassionate and ethical conversations in line with policy.

You will collaborate with cross-functional partners and contribute to quality, performance, and professional development across Donor Legacy operations, while supporting required SOPs and

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3 years as Donor Legacy Advocate or related OPO role.
• Master’s degree preferred.
• CPTC/CEPTC or CTBS certifications preferred.

Responsibilities

• Lead as shift leader for Donor Legacy operations.
• Coach and support Donor Legacy Advocates.
• Guide family donation conversations with compassion and ethics.
• Coordinate with Organ Advisor on Call, ROC, ORO, HE&S teams.
• Monitor documentation, quality, and performance; provide feedback.
• Attend meetings and maintain SOP/CEU knowledge; manage special projects.

Skills

Leadership

Staff coaching

Communication

Education

Bachelor's Degree or equivalent experience

Master's degree

Job description

Donor Network of Arizona is seeking a Donor Legacy Charge to provide shift leadership and operational oversight for Donor Legacy (family advocate) activities. The role includes real-time decision-making, case oversight, and mentoring DLAs to ensure compassionate and ethical conversations in line with policy.

You will collaborate with cross-functional partners and contribute to quality, performance, and professional development across Donor Legacy operations, while supporting required SOPs and