Donor Legacy Charge

Dnaz; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual organizational incentiveprogram

Paid life and long-term disability ins

403(b) employer match and profit分享

Tuition assistance program

Employee wellness & assistance program

Inclusive culture – top workplace inAZ

Job summary

Donor Network of Arizona is seeking a Donor Legacy Charge to lead shift operations and ensure compassionate family donation conversations. You will mentor DLAs, coordinate with clinical and hospital teams, and drive quality and performance across Donor Legacy operations.

Qualifications include 3+ years in Donor Legacy roles, a Master’s degree, and CPTC/CEPTC or CTBS certification. The role offers growth opportunities within a values-driven nonprofit environment in Arizona.

Qualifications

• 3 years of experience as Donor Legacy Advocate, Family Services Coordinator, or similar OPO role.
• Master’s degree preferred.
• Experience in OPO lead, preceptor, charge or supervisory positions preferred.
• Certified Procurement Transplant Coordinator (CPTC/CEPTC) and/or Certified Tissue Banking Specialist (CTBS) preferred.

Responsibilities

• Lead Donor Legacy shift operations, directing staff and balancing workload in real-time.
• Coach and support Donor Legacy Advocates during cases, escalating risks when needed.
• Support compassionate, informed family donation conversations in line with policy.
• Collaborate with Organ Advisor on Call, ROC, ORO, and HE&S teams for care planning.
• Monitor case activity for quality, provide training feedback, and participate in reviews.
• Attend meetings and maintain SOP/CEU knowledge; support special projects.

Skills

DL Advocate experience

Education

Master’s degree

CPTC/CEPTC

CTBS

Job description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

Job Description

About the Donor Legacy Charge role

The Donor Legacy Charge(DLC)provideschargeleadership and operational oversight for Donor Legacy (family advocate) shift activities. Serving as the shift lead, this role delivers real-time logistical direction, supports high-quality case management, and ensures compassionatefamily donation conversations. TheDLCmentors Donor Legacy Advocates (DLAs), collaborates with cross-functional partners, and promotes excellence in quality, performance, and professional development across Donor Legacy operations.

Shift Leadership & Operations

Serves as the Donor Legacy shift leader, providing real-time oversight, operational decision-making, staff deployment, and workload balancing. Functions as a DLA in time-sensitive or high-acuity situations as needed.

Staff Coaching & Support

Provides immediate coaching, guidance, and emotional support to DLAs during routine and complex cases; supports strategy development and escalates risks or concerns to On-Duty Donor Legacy Risk whenappropriate.

Family Donation Conversation Support

Reviews case and family information, advises on timing and approach for authorization discussions, and supports DLAs infacilitatingcompassionate, informed, and ethical family donation conversations in alignment with policy and regulation.

Collaboration & Communication

Works closely with the Organ Advisor on Call (AOC), Referral Optimization Charge (ROC), ORO, and Hospital Engagement & Strategy (HE&S) teams to ensureaccurate,timelyinformation exchange and coordinated care planning.

Quality, Performance & Development

Reviews documentation and case activity in real time for accuracy and quality,identifiesworkflow trends and opportunities, provides training feedback, andparticipatesin case reviews, debriefings, and performance analysis.

Administrative & Organizational Responsibilities

Attendsrequiredmeetings,maintainscurrent knowledge of SOPs and CEU requirements, and completesadditionalduties and specialprojects asassigned by Donor Legacy leadership.

We Offer

• Annual organizational incentive program
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace

Qualifications

3years of experienceas Donor Legacy Advocate, Family Services Coordinator, Donation and Family Advocate or similar OPO role.

Preferred Education

Master’sdegree

Preferred Experience

Experiencein OPO lead, preceptor,chargeor supervisory capacity.

Preferred Certification

Certified Procurement Transplant Coordinator (CPTC/CEPTC)

Certified Tissue Banking Specialist (CTBS)

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team [e-mail] are committed to maintaining a drug-free workplace.