Donor Legacy Charge

Donor Network of Arizona; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive program

Life insurance

Disability insurance

403(b) match

Tuition assistance

Wellness program

Inclusive culture

Drug-free workplace

Job summary

Donor Network of Arizona is seeking a Donor Legacy Charge to provide shift leadership and operational oversight for Donor Legacy activities. As shift lead, you will direct real-time logistics, support high-quality case management, and facilitate compassionate, ethical family donation conversations.

You will mentor Donor Legacy Advocates, collaborate with cross-functional partners, ensure accuracy and timeliness of information, participate in training and performance reviews, and uphold

Qualifications

• 3 years of experience in Donor Legacy Advocate, Family Services Coordinator, Donation and Family Advocate or similar OPO role.
• Master’s degree preferred.
• CPTC/CEPTC and CTBS certifications preferred.

Responsibilities

• Provides shift leadership and real-time oversight for Donor Legacy activities.
• Coaches and supports Donor Legacy Advocates during cases; escalates risks as needed.
• Advises on timing and approach for authorization discussions with families.
• Collaborates with Organ Advisor on Call, ROC, ORO, and HE&S teams for timely information exchange.
• Reviews documentation and case activity in real time for accuracy and quality; participates in reviews and performance analysis.
• Attends required meetings and maintains knowledge of SOPs and CEU requirements.

Skills

3 years experience in Donor Legacy / O

Family Services Coordination

Education

Master’s degree

Certified Procurement Transplant Coordinator (CPTC/CEPTC)

Certified Tissue Banking Specialist (CTBS)

Job description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

Job Description

About the Donor Legacy Charge role

The Donor Legacy Charge(DLC)provideschargeleadership and operational oversight for Donor Legacy (family advocate) shift activities. Serving as the shift lead, this role delivers real-time logistical direction, supports high-quality case management, and ensures compassionatefamily donation conversations. TheDLCmentors Donor Legacy Advocates (DLAs), collaborates with cross-functional partners, and promotes excellence in quality, performance, and professional development across Donor Legacy operations.

Shift Leadership & Operations

Serves as the Donor Legacy shift leader, providing real-time oversight, operational decision-making, staff deployment, and workload balancing. Functions as a DLA in time-sensitive or high-acuity situations as needed.

Staff Coaching & Support

Provides immediate coaching, guidance, and emotional support to DLAs during routine and complex cases; supports strategy development and escalates risks or concerns to On-Duty Donor Legacy Risk whenappropriate.

Family Donation Conversation Support

Reviews case and family information, advises on timing and approach for authorization discussions, and supports DLAs infacilitatingcompassionate, informed, and ethical family donation conversations in alignment with policy and regulation.

Collaboration & Communication

Works closely with the Organ Advisor on Call (AOC), Referral Optimization Charge (ROC), ORO, and Hospital Engagement & Strategy (HE&S) teams to ensureaccurate,timelyinformation exchange and coordinated care planning.

Quality, Performance & Development

Reviews documentation and case activity in real time for accuracy and quality,identifiesworkflow trends and opportunities, provides training feedback, andparticipatesin case reviews, debriefings, and performance analysis.

Administrative & Organizational Responsibilities

Attendsrequiredmeetings,maintainscurrent knowledge of SOPs and CEU requirements, and completesadditionalduties and specialprojects asassigned by Donor Legacy leadership.

We Offer

• Annual organizational incentive program
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace

Qualifications

3years of experienceas Donor Legacy Advocate, Family Services Coordinator, Donation and Family Advocate or similar OPO role.

Preferred Education

Master’sdegree

Preferred Experience

Experiencein OPO lead, preceptor,chargeor supervisory capacity.

Preferred Certification

Certified Procurement Transplant Coordinator (CPTC/CEPTC)

Certified Tissue Banking Specialist (CTBS)

Additional Information

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team [e-mail] are committed to maintaining a drug-free workplace.