Remote Donor Care & Fundraising Specialist

Yoh, A Day & Zimmermann Company; Washington (District of Columbia); Remote; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision Benefits

401K Retirement Savings Plan

Referral Bonus Programs

Job summary

A leading staffing agency is looking for a Fundraising Experience Specialist to provide excellent donor care remotely. You will manage inbound calls from donors and resolve inquiries while maintaining high standards of service. The ideal candidate has at least 3 years in customer service, preferably in a non-profit setting, and possesses strong communication and problem-solving skills. This position offers an hourly rate of $25, requiring eligibility for benefits based on hours worked.

Qualifications

• High School or equivalent required.
• Minimum 3 years of Customer Service experience required.
• Experience in call center or non profit preferred.

Responsibilities

• Deliver high quality financial donor service by handling calls professionally.
• Follow Standard Operating Procedures to resolve donor concerns.
• Create, manage donor cases within defined SLAs.

Skills

Customer Service experience

Communication skills

Problem solving

Active listening

Education

High School or equivalent

Tools

Microsoft Office

Salesforce

Job description

A leading staffing agency is looking for a Fundraising Experience Specialist to provide excellent donor care remotely. You will manage inbound calls from donors and resolve inquiries while maintaining high standards of service. The ideal candidate has at least 3 years in customer service, preferably in a non-profit setting, and possesses strong communication and problem-solving skills. This position offers an hourly rate of $25, requiring eligibility for benefits based on hours worked.