Remote Call Center Trainer & Performance Coach

Intellipet; United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, life, and disa

401(k)/Roth IRA match

Paid time off

Free counseling services

FSA offerings

Employee discounts

Job summary

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This hands‑on role combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

The position offers a base salary of $50,000–$65,000 with an annual incentive, and a fully remote or hybrid work setup. Expect about 40 hours weekly within CST business hours.

Qualifications

• 2–5 years of call center experience in sales or customer service.
• Hands-on experience delivering call center training, coaching, onboarding, or agent development.
• Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows.
• Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback.
• Ability to create or improve training materials, scripts, job aids, or learning activities.
• Proficiency with Google Workspace, presentation tools, and learning management systems.
• Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned.

Responsibilities

• Facilitate virtual training for new and existing agents.
• Coach agents through live call monitoring and roleplay.
• Provide specific one‑on‑one performance feedback.
• Develop and update training materials and sales exercises.
• Use knowledge checks and practice to reinforce learning.
• Identify root causes behind skill and performance gaps.
• Document training outcomes and elevate performance risks.

Skills

Call center experience

Training delivery

Sales techniques

Coaching feedback

Curriculum development

Google Workspace

LMS / learning tools

Tools

Google Workspace

Learning Management Systems

Job description

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This hands‑on role combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

The position offers a base salary of $50,000–$65,000 with an annual incentive, and a fully remote or hybrid work setup. Expect about 40 hours weekly within CST business hours.