Customer Support Specialist – Dog Training 11.16.26

Intellipet; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Fully remote

Impact on dogs and owners

Collaborative team

Insurance package

401(k) match

PTO

Job summary

Intellipet is seeking a Customer Support Specialist – Dog Training for a fully remote, full-time role. You will assist clients and trainers via phone, chat, and video while applying positive-reinforcement concepts to training programs.

The role requires excellent written and verbal communication, the ability to navigate multiple systems, and maintaining accurate records in a professional remote workspace.

Qualifications

• Minimum Qualifications: Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace

Responsibilities

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Skills

Customer support

Communication skills

Multi-channel support

Time management

Remote work setup

Record keeping

Job description

Customer Support Specialist – Dog Training

Full-Time | Fully Remote | 15–** 17/hour | 40 hours weekly within 8 AM–9 PM CST**

About the Role

Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.

Minimum Qualifications

• Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace

What You’ll Do

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Preferred Experience

• Knowledge of dog behavior or positive-reinforcement dog training
• Pet services, veterinary, training, education, or membership-support experience
• Experience handling emotionally charged or complex customer situations

Why Join Us

• Fully remote work environment
• Work that directly supports dogs, owners, and trainers
• Collaborative team and structured training
• Health, dental, vision, life, and disability insurance
• 401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.