Call Center Trainer

Intellipet; United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, life, and disa

401(k)/Roth IRA match

Paid time off

Free counseling services

FSA offerings

Employee discounts

Job summary

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This hands‑on role combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

The position offers a base salary of $50,000–$65,000 with an annual incentive, and a fully remote or hybrid work setup. Expect about 40 hours weekly within CST business hours.

Qualifications

• 2–5 years of call center experience in sales or customer service.
• Hands-on experience delivering call center training, coaching, onboarding, or agent development.
• Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows.
• Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback.
• Ability to create or improve training materials, scripts, job aids, or learning activities.
• Proficiency with Google Workspace, presentation tools, and learning management systems.
• Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned.

Responsibilities

• Facilitate virtual training for new and existing agents.
• Coach agents through live call monitoring and roleplay.
• Provide specific one‑on‑one performance feedback.
• Develop and update training materials and sales exercises.
• Use knowledge checks and practice to reinforce learning.
• Identify root causes behind skill and performance gaps.
• Document training outcomes and elevate performance risks.

Skills

Call center experience

Training delivery

Sales techniques

Coaching feedback

Curriculum development

Google Workspace

LMS / learning tools

Tools

Google Workspace

Learning Management Systems

Job description

Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST

About The Role

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands‑on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

Minimum Qualifications

• 2–5 years of call center experience in sales or customer service
• Hands‑on experience delivering call center training, coaching, onboarding, or agent development
• Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
• Experience coaching observable behaviors through call review, roleplay, or one‑on‑one feedback
• Ability to create or improve training materials, scripts, job aids, or learning activities
• Proficiency with Google Workspace, presentation tools, and learning management systems
• Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned

What You’ll Do

• Facilitate virtual training for new and existing agents
• Coach agents through live call monitoring and roleplay
• Provide specific one‑on‑one performance feedback
• Develop and update training materials and sales exercises
• Use knowledge checks and practice to reinforce learning
• Identify root causes behind skill and performance gaps
• Document training outcomes and elevate performance risks

Preferred Experience

• Experience in a sales‑driven contact center
• Experience measuring training effectiveness or agent performance improvement
• Curriculum design, train‑the‑trainer, QA, or performance‑coaching experience

Why Join Us

• Base salary plus annual incentive opportunity
• Fully remote work environment
• Health, dental, vision, life, and disability insurance
• 401(k)/Roth IRA match and paid time offFree counseling services, FSA offerings, and employee discounts

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root‑cause analysis, and measurable performance improvement.