Customer Support Quality & Process Specialist

Verra Mobility; Arizona City (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Verra Mobility is seeking an administrative support specialist in the United States to provide explicit feedback to Customer Support, review system errors, and assist with special projects as needed.

The role emphasizes attention to detail, strong communication, and the ability to handle documentation issues and policy interpretation under pressure. Basic PC skills and a customer-service mindset are essential.

Qualifications

• High School Diploma or equivalent.
• Proficient in Word, Excel, Outlook.
• Ability to operate office equipment (copiers, scanners, mail opening machines).
• Strong attention to detail and quality.
• Analytical thinking to solve problems.
• Excellent written and verbal communication.
• Customer-service orientation and flexibility.
• Ability to review records and resolve complex issues under pressure.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

Skills

PC skills

Communication skills

Detail oriented

Analytical thinking

Customer service

Problem solving

Record review

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Verra Mobility is seeking an administrative support specialist in the United States to provide explicit feedback to Customer Support, review system errors, and assist with special projects as needed.

The role emphasizes attention to detail, strong communication, and the ability to handle documentation issues and policy interpretation under pressure. Basic PC skills and a customer-service mindset are essential.