Remote DMV Title Support Specialist

Vitu, Inc.; Kentucky; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare Coverage

HSA/FSA

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life Insurance

Disability Insurance

Commuter Benefits

Accident/Critical Illness Insurance

Tuition Reimbursement

Job summary

Vitu, Inc. is seeking a Customer Care Specialist I (Remote) to assist customers via phone, email, and chat. The role emphasizes a positive customer experience, accurate documentation, and cross-team collaboration to resolve issues promptly.

The position offers standard business hours with potential for variable shifts to accommodate state legislation. Vitu provides a broad benefits package to support employees and families.

Qualifications

• High school diploma or equivalent required; college degree a plus.
• Proven customer support or client service experience.
• Strong phone, email handling and active listening skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle inbound calls and support tickets.
• Provide first-line support for account, billing, and technical questions.
• Document inquiries, status, and resolution.
• Collaborate with internal teams to resolve issues.

Skills

Customer support

Active listening

Phone & email handling

CRM systems

Support ticketing systems

Multitasking

Time management

Communication

Problem solving

Education

High school diploma

Associate/Bachelor’s degree a plus

Tools

CRM systems

Support ticketing systems

Job description

Vitu, Inc. is seeking a Customer Care Specialist I (Remote) to assist customers via phone, email, and chat. The role emphasizes a positive customer experience, accurate documentation, and cross-team collaboration to resolve issues promptly.

The position offers standard business hours with potential for variable shifts to accommodate state legislation. Vitu provides a broad benefits package to support employees and families.