Remote Customer Care Specialist II – Tech & CRM Savvy

Vitu; Northern (KY); Hybrid; USD 46,000 - 50,000; Full time

Benefits offered by this job

Healthcare Coverage

Health Savings Account

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Accident & Hospital Insurance

Tuition Reimbursement

Job summary

Vitu is seeking a Customer Care Specialist II (Remote) to support customers via inbound calls and ticketing systems. You will build positive relationships, respond to inquiries about products and services, and help resolve fulfillment, billing, account management, and configuration issues.

You may provide one-on-one training, document inquiries, and work with cross‑functional teams to ensure timely resolutions.

Qualifications

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry.
• Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software).
• High School Diploma/GED and 3 years of experience related to customer service OR any level degree or certification beyond HS diploma/GED + up to 1 year experience OR 5 years’ experience related to customer service.

Responsibilities

• Handle inbound customer requests via the inbound call queue and support ticketing systems.
• Provide an effortless customer experience by listening and asking clarifying questions while showing respect.
• Provide Tier 1 support, troubleshooting, and resolving standard issues with customer configurations.
• May provide one-on-one training for new or existing customers and coordinate with internal teams to resolve issues.
• Document customer inquiries, status, and resolution.
• Coordinate across teams to ensure timely follow-up and satisfactory resolutions.

Skills

Client Services Experience

CRM Software (Salesforce, etc.)

Technical Troubleshooting

Training & Coaching

Automotive Software Experience

Call Center Operations

Education

High School Diploma / GED

Any higher degree beyond HS + limited experience

5 years related customer service experience

Tools

SalesforceCRM

Microsoft Office

Job description

Vitu is seeking a Customer Care Specialist II (Remote) to support customers via inbound calls and ticketing systems. You will build positive relationships, respond to inquiries about products and services, and help resolve fulfillment, billing, account management, and configuration issues.

You may provide one-on-one training, document inquiries, and work with cross‑functional teams to ensure timely resolutions.