Remote Dispatcher & Route Planner

Waste Management; Plymouth (MI); Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with match

Stock options

Dependent day care

Paid time off

Job summary

Waste Management is seeking a remote Dispatch Coordinator to support WM Drivers across residential, commercial, and roll-off lines of business. You will manage same-day routing, coordinate with customer service, sales, and operations, and prepare routes for the next day.

Overtime and weekend hours may be required, with up to 15% travel to on-site sites as needed. The role emphasizes problem resolution, communication with dispatchers, and utilization of WM proprietary software to optimize routes.

Qualifications

• High School Diploma or GED required.
• 6 months of relevant work experience in a team environment.
• Ability to multitask in a fast-paced setting with strong organizational skills.

Responsibilities

• Dispatch drivers to calls using customer needs, driver locations, and loads.
• Coordinate route optimization with sites and service department to meet customer needs.
• Determine daily driver staffing to balance responsiveness and productivity.
• Assign routes and service tickets to drivers for current and next day, ensuring completion.
• Handle incoming calls and emails from customer service and sales; manage pickup/delivery requests.

Skills

Team communication

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Job description

Waste Management is seeking a remote Dispatch Coordinator to support WM Drivers across residential, commercial, and roll-off lines of business. You will manage same-day routing, coordinate with customer service, sales, and operations, and prepare routes for the next day.

Overtime and weekend hours may be required, with up to 15% travel to on-site sites as needed. The role emphasizes problem resolution, communication with dispatchers, and utilization of WM proprietary software to optimize routes.