Remote Dispatch & Route Optimization Specialist

Waste Management, Inc. (WM); Oregon; Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401(k) with match

Stock purchase plan

Paid vacation

Job summary

Waste Management, Inc. (WM) is seeking a Dispatch/Routing Associate to support on-route problem resolution for residential, commercial and roll-off services. You will coordinate with WM Drivers, assign routes, and use WM software to optimize same-day routing and prepare next-day plans.

Some overtime and weekend hours may apply, with up to 15% travel. This on-site position offers competitive base pay, comprehensive benefits, and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 6 months of relevant work experience in a team setting with effective communication.
• Multi-tasking in a fast-paced environment with strong organizational skills.

Responsibilities

• Dispatches drivers to calls using customer needs, driver locations, and loads to balance cost and satisfaction.
• Works with sites and service department to optimize routes.
• Determines daily driver staffing to provide optimal responsiveness and productivity.
• Assigns routes and service tickets to drivers for today and next day; ensures route completion.
• Handles incoming calls and emails from customer service and sales; processes pick-up and delivery requests.
• Communicates with customers while drivers are on-site to resolve delays.
• Troubleshoots potential delivery/pick-up issues before they cause service problems.
• Ensures same-day service for missed pickups by routing and tracking movement.

Skills

Communication skills

Computer skills

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Job description

Waste Management, Inc. (WM) is seeking a Dispatch/Routing Associate to support on-route problem resolution for residential, commercial and roll-off services. You will coordinate with WM Drivers, assign routes, and use WM software to optimize same-day routing and prepare next-day plans.

Some overtime and weekend hours may apply, with up to 15% travel. This on-site position offers competitive base pay, comprehensive benefits, and opportunities for growth.