Senior Remote Dispatcher – Florida Routes & Issue Solver

WM (Waste Management); United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401K with match

Stock purchase plan

Job summary

WM (Waste Management) is seeking a dispatcher to coordinate with drivers on routes, enter tickets, and resolve service issues. The role involves handling calls and emails from customers, coordinating with sales and operations, and using WM software to track activity.

Overtime and Saturday hours may be required, with occasional travel up to 15% to support centralization projects. The position emphasizes communication across departments, routing optimization, and timely response to customer needs

Qualifications

• High School Diploma or G.E.D (accredited).
• 2 years Minimum of previous dispatching experience (in addition to education requirements).

Responsibilities

• Communicates back and forth with WM Drivers to assist with problem resolution while on route.
• Handles incoming service orders, directs drivers, and resolves service issues.
• Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
• Uses WM proprietary software to enter ticket information and track activity.
• Shifts vary with the potential for overtime and Saturday hours depending particular site needs.
• Some initial travel (up to 15%) may be required to assist with centralization efforts.

Education

High School Diploma or G.E.D

Job description

WM (Waste Management) is seeking a dispatcher to coordinate with drivers on routes, enter tickets, and resolve service issues. The role involves handling calls and emails from customers, coordinating with sales and operations, and using WM software to track activity.

Overtime and Saturday hours may be required, with occasional travel up to 15% to support centralization projects. The position emphasizes communication across departments, routing optimization, and timely response to customer needs